Last Updated: 25 November 2025
At Nistha, we are committed to delivering high-quality handcrafted mahogany furniture. We ensure every product is checked, polished, and packed with great care. If you face any issue with your order, please read the following Return, Replacement, and Warranty Policy.
1. Eligibility for Return or Replacement
You may request a return or replacement if:
The product is damaged during delivery
The product has a manufacturing defect
The product delivered is incorrect or mismatched
The product arrives with missing parts
All claims must be submitted within 48 hours of receiving the product.
2. Conditions for Return / Replacement
To qualify for a return or replacement:
The product must remain unused
Original packaging must be kept intact
Clear photos/videos must be provided as proof
Damage caused by misuse, water exposure, improper handling, or wrong installation will not be accepted
Nistha reserves the right to reject claims that do not meet these conditions.
3. Non-Returnable Items
The following items are not eligible for return:
Customized or special-size orders
Products damaged due to personal misuse
Products exposed to water, dampness, or poor environment
Minor color or grain variations (natural mahogany wood variation)
Natural expansion, contraction, or texture differences
4. Replacement Procedure
Once your claim is submitted:
Our team will verify the issue through photos/videos
If approved, a replacement product or replacement parts will be arranged
In some cases, a technician may visit to solve the issue
Replacement time may vary depending on product type and stock availability
5. Return Pickup & Charges
If the issue is from our end (damage/defect/wrong item), pickup is free of charge
If the issue is from the customer’s end, delivery or return charges may apply
6. Refund Policy
We only provide refunds when a replacement is not possible.
Refunds will be processed via:
Mobile Banking (bKash / Nagad)
Bank Transfer
Refunds may take 3–7 business days after approval.
7. Order Cancellation
Orders can be canceled before dispatch
Once shipped, cancellation may not be possible
Custom-made furniture cannot be canceled once production has started
8. Warranty / Guarantee Policy
Nistha furniture is made from 100% solid mahogany wood and crafted with manual hand varnish.
However, we do not provide any formal warranty or guarantee.
This is because wood is a natural material and may react differently based on environment, temperature, humidity, and usage.
Even though we do not offer warranty/guarantee:
We ensure high-quality construction and finishing
We always try to assist customers with reasonable support if any issue arises
9. Contact Us
If you need assistance regarding Return or Replacement, please contact:
đź“ŤBarekmor, Upozillqa Road, Pangsha, Rajbari, Dhaka, Bangladesh, Dhaka, Bangladesh, 7720
đź“ž +880134-1199606/ +8801820-567300
📧[email protected]
